We ship from Rainbow Beach, QLD 4581.

• Dispatch: Orders placed before midday are dispatched the same day, excluding weekends and public holidays.
• Orders under $99: Standard Shipping $9.95 | Express Shipping $11.95.
• Free Express Shipping: Enjoy free express shipping on orders over $99.
• Australia Post delivery: Times can vary depending on your delivery address. Generally, Express arrives within 1–2 business days and Standard 3–5 business days. You can check the latest estimates using Australia Post’s delivery estimator (PDF)
• Order tracking: A tracking number will be emailed upon dispatch. Please check your spam folder or search for hello@empathyherbal.com.au if you do not receive it.
• Delivery issues: If you don’t receive your order within a week, please contact Australia Post with your tracking number. For further assistance, contact us.

• Dispatch: Orders placed before midday are dispatched the same day, excluding weekends and public holidays.
• Free Shipping to New Zealand: Enjoy free shipping to New Zealand for all orders over $99.
• Orders under $99: Shipping costs are calculated at checkout based on the destination and weight of your order.
• Order tracking: A tracking number will be emailed upon dispatch. Please check your spam folder or search for hello@empathyherbal.com.au if you do not receive it.
• Delivery issues: If you don’t receive your order within two weeks (international), please contact Australia Post with your tracking number. For further assistance, contact us.

• Availability: We ship worldwide.
• Dispatch: Orders placed before midday are dispatched the same day, excluding weekends and public holidays.
• Cost: Shipping costs are calculated at checkout based on your order's destination and weight.
• Delivery time: International orders typically take 2–4 weeks to arrive.
• Customs and duties: Customers are responsible for any customs fees, duties, or taxes imposed by their country.
• Order tracking: A tracking number will be emailed upon dispatch. Please check your spam folder or search for hello@empathyherbal.com.au if you do not receive it.
• Delivery issues: If you don’t receive your order within 2-4 weeks, please contact Australia Post with your tracking number. For further assistance, contact us.

• Love it, or your money back: If you’re not happy with your purchase, please reach out. We offer a satisfaction guarantee across most of our product range.
• Returns and refunds process: Email us with your order number and a short note about why you’d like a refund. Refunds are assessed after the product is returned. Please send it back using a tracked Australia Post service, and once we receive it, we’ll start processing your refund for the product.

• Insurance: All orders include up to $100 Australia Post compensation.
• Damaged items: If your order arrives damaged, please take the damaged parcel (including packaging) to Australia Post with your order confirmation email/receipt. They’ll assess the damage and help you lodge a claim. You can view Australia Post’s compensation procedure here.

After you’ve spoken with Australia Post, please contact us on 0493 404 783 and we’ll help with the next step.