Shipping policy
We Ship From Rainbow Beach, QLD, 4581.
Order Processing
- Dispatch: Orders placed before midday are dispatched the same day, excluding weekends and public holidays.
Shipping Within Australia
- Orders under $99: Standard Shipping: $9.95 | Express Shipping: $11.95
- FREE Express Shipping: Enjoy free express shipping on orders over $99.
- Australia Post Delivery: Times can vary depending on your delivery address. Generally, express shipping arrives within 1–2 business days & standard shipping arrives within 3-5 days.
International Shipping
- Shipping Costs: We ship worldwide! Shipping costs are calculated at checkout based on your order's destination and weight.
- FREE Shipping to NZ: Enjoy free shipping to New Zealand for all orders over $99.
- Delivery Time: International orders typically take 2–4 weeks to arrive.
- Customs & Duties: Customers are responsible for any customs fees, duties, or taxes imposed by their country.
Order Tracking
- Tracking Information: A tracking number will be emailed upon dispatch. Please check your spam folder or search for hello@empathyherbal.com.au if you do not receive it. Use this number on the Australia Post website to follow the movement of your order. https://auspost.com.au/
Damaged or Lost Orders
- Insurance: All orders include $100 Australia Post insurance.
- Damaged Items: If your order arrives damaged, present the damaged packaging to Australia Post with your order confirmation email/receipt. They’ll help process your claim – then contact us to send a replacement product.
Satisfaction Guarantee
We’re committed to your satisfaction! If you’re not completely happy with our products, simply contact us to arrange a return. Once we receive the item, we’ll start processing your refund for the product.